Returns Policy


Due to Health and Hygiene reasons we cannot accept returns of our products from the SEXTOY Section. Even if the toy has not been used, so please choose carefully.

All battery operated products are checked to be working before sent. If it is not working please make sure the batteries are in correct, if still not working we advise you try a different set of batteries. We recommend Alkaline batteries, especially for sex toys.


If you receive goods that are faulty or damaged in delivery please email or phone us on
(09) 438 1973. We will require you to send the product back in its original packaging along with a copy of the invoice. The item will be checked before a replacement is sent.

The House of Fun will not be responsible for any damage inflicted on the items after delivery unless it is due to a manufacturing fault.

We would like to provide the best service possible so please contact us if you have any problems.